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London, England (openPR) 6 October 2010

Hays, in collaboration with the Top 50 Call Center for Customer Service initiative, said the call centers in the United Kingdom more skilled employees move.

Hays Contact Centres (http://www.hays.co.uk/contactcentres/) showed that more than two in five (43%), executives have the call center saw an increase in requests over the last twelve months and 35% of employees in call centers are now at a university undergraduate education, compared to 25% in 2009.

interest level graduates, it is not surprising as there are about 70 graduates for every job compared to only 31 graduates in 2008, suggesting that the graduates, to make a choice to turn to centers in the United Kingdom for significant employment opportunities.

The survey of 286 call center professionals, offering in the industry work is a real opportunity for career advancement, with 54% of call center agents agree that they have excellent opportunity to compare their current position on progress with only 40% in 2009. More than half (58%) said they would develop a long-term career in the industry and the signs are encouraging as 55% of Call Center Manager in Great Britain began as agents.

The survey also shows that the graduates will benefit from excellent training and development in the call center will benefit spend, only 65% of managers more than 20% of their time coaching and training team members, and a quarter at least 40% of their week.

Simon Thorpe, program director in the Top 50 Call Center for Customer Service, said: “It is a record number of graduates looking for work this year and it is encouraging that so many people attracted by the call center industry Call Center operating in the UK awarded. training opportunities and competitive salaries and the opportunity for graduates to develop their career and climb the ladder, both within the call center and the rest of the organization. “

graduates to join a call center can expect a highly interactive environment, according to the survey. Asked about the only aspect of call center work, which she said the most fun, 65%, it was the interaction, whether with colleagues (37%) or customers (29%). An impressive 75% said they would recommend a career in a call center to a friend, indicating a high level of job satisfaction.

the soft skills necessary to succeed in a call center. . Asked about the number one attribute they look for in new employees, reported 45% of call center managers a positive attitude, that of empathy for the customers (17%) and good communication (16%) followed.

Geoff Sims, Chief Executive of Hays (http://www.hays.co.uk/) Contact Center, commented on the results: “Call centers are becoming more demanding of their employees so it is not surprising that the profession is more people with degrees, especially if we still difficult from an economic environment and high unemployment, a clear career is always a strong draw for students and it is positive that the workers in call centers thrive on interaction with customers and colleagues so that they can use their strong communication skills best. “

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Survey Methodology

Hays Contact Centre surveyed 286 call center workers in the United Kingdom in August 2010.

About Hays:

Hays plc (the “Group”) is the world’s leading professional attitude. The Group specializes in recruiting qualified personnel and qualified professionals in the world, with the market leader in the United Kingdom and Australia as well as a market leader in continental Europe. The group has operations in the private and public permanent positions, roles, contracts and temporary.

30th June 2010, the Group employed 6845 staff operating from 270 offices in 28 countries in 17 specialties such as contact center jobs, assistant jobs (http://www.hays. Co.uk / education / teaching assistants /), banking jobs, jobs in Human resources (http://www.hays.co.uk/hr/) housing and employment (http://www.hays. co.uk / social housing /).

PR Contact:

Claire Fowler
Hays

2 Stock
Stockley House

130 Wilton Road
London

SW1V 1LQ

020 7259 8821

www.hays.co.uk

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