Columbus, Ohio (Vocus) 5 October 2010

Safelite Autoglass ® – The leader in customer service for automotive glass repair and replacement – has won four top ® 10 2010 2nd Annual Belron Exceptional Customer Service Award.

Belron ®, the world’s largest vehicle glass repair and replacement with a dedicated presence in 33 countries, is the parent company of Safelite Autoglass ®. In 2009, the Belron ® Service exceptional customer service award created to recognize people Belron ® provides exceptional service to the customers.


The Top 10 International

exceptional customer service awards were presented (in alphabetical order):

1 Bedford, Pennsylvania Service Center, United States

2 Bill Hebb, Head of Service Centre, Canada

3 Dave Hunt, Billings, United Kingdom

4 Diane Smith, a specialist in the repair, the United States

5 Guillot Francisco, Branch Manager, Spain

6 Jesper Nielsen, technicians, Denmark

7 Customer Delight Team Liege, Belgium

8 Pieter van der Wijk, technician Mobile Netherlands

9 Safelite Arizona Call Center launch team, the United States

10 Shane Adams, repair specialist, USA

â? Customer service is not a department, itâ? Attitude and attitude is everything. This program offers the possibility of the elite among our 10,000 employees in the U.S. and around the world to recognize the 29,000 employees who demonstrate Belron ® and implemented outstanding customer service attitudes, â? Said Tom Feeney, president and CEO of Safelite Autoglass ® said. â? Every day our people are encouraged to serve our customers. Some do it because it? S part of their work, others like this because they firmly believe that providing exceptional service that our company is different from the rest of our competitors. Itâ? S part of who they are. If we study their behavior and attitudes we can all learn and improve.â ????

other candidates from the United States deserves recognition for excellent customer service are:

1 Executive Team Services, represented by Judy Queen, Columbus, Ohio

2 Jerry Terminal, New Orleans, Louisiana

3 Ron Zech, Mobile Technicians, Minnesota

About Customer Service Award Winners Outstanding

Bedford, Pennsylvania Service Center includes the store manager Robin Crissey veteran and two technicians Keith Hoover and Randy Stiffler – the ® all over 20 years at Safelite. Joe Rotolo, Safelite ® CEO in Pittsburgh, Penn stop., Designated team Bedford after he based the highest score in customer service in the market to customer surveys.

Diane Smith, a specialist for repair glass in Las Vegas with Safelite ® for three years. Your local General Manager Steve Parker, his candidacy after the letter of the multiple clients in recognition of his outstanding customer service and because of its high score on the Articles of Association? Customer Survey s.


Safelite

? Arizona’s Call Center team was recognized for its quick response to the opening and the transition to a new facility. In just six weeks, the team recruited and trained 260 representatives from customer service. Between 1 March and 1 June, Arizona Call Center over 950,000 calls with service levels above 90%. A remarkable achievement that has taken just six weeks!

Shane Adams, a specialist in repairing glass in Arlington, Texas, to the more than 100 letters from customers that had ® enthusiastic about their experience with Safelite in 2009. Chris Bailey, CEO of Dallas said, â? Shane is a partner model considered and always try to raise the bar with his “????

Safelite Autoglass ®

About

Safelite AutoGlass

®, founded in 1947, is the nation? leading provider of vehicle glass repair and replacement services, providing mobile services to more than 95 percent of the population of the United States in all 50 states. The Columbus, Ohio, employs 10,000 employees, the company in the United States, serving more than 3.8 million customers a year through its company-owned operations. For more information, visit www.safelite.com.

Editorsâ? Note: Photos of winners are available on request

available.

Media Contact: Melina Metzger, Safelite ® Group, 614.210.9232, Melina (dot) Metzger (at) Safe Lite (dot) com

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